Frequently Asked Questions:
Answers and references for all your general questions!
Yes. We offer multiple buy-now-pay-later options like PayTomorrow, Snap, and others. You can apply before or at checkout! For full details and FAQs, visit our Payment Plans/Financing Options page.
We can help with fitment. For the quickest help, text our sales line with your vehicle info and product preferences. Visit our Contact Us page or How It Works page for more information.
Email us at support@shopwheelxpress.com for customer service support. Our usual business hours are Monday through Friday, 10 AM to 5 PM EST (hours may vary depending on customer service availability).
Most wheel and tire packages ship in 3–10 business days depending on inventory and your location. For details, check our Shipping Policy page.
All sales are final. For full details on what is and isn’t covered, check our Return Policy.
Take clear photos of the damage, the box, and the shipping label right away. Damage claims reported past 24 hours of delivery may not be upheld. For freight deliveries, note any damage on the delivery receipt before signing. Contact us immediately as soon as you discover any damage so our team can help. Check out our Return and Shipping policies for more information.
For setups eligible for mounting and balancing (not all), you can select this service as an add-on before checkout. When both the wheel and tire are eligible, the option will automatically appear. You can also add TPMS sensors and a Wheel Installation Kit, which consists of lug nuts and—if your setup requires them—hub rings.
Yes! You must enter your discount code at checkout to reduce your total order price before you select your payment method.
Yes. Suspension modifications change which wheel and tire sizes will fit without rubbing. When you text, call, or email us for a fitment check, please let us know if you have a lift or level kit installed so we can recommend the cleanest fit.
In many cases, yes. For example, large freight shipments (wheel and tire packages), the carrier may call you to schedule a delivery appointment to ensure someone is there to sign for the package.
Don't panic! For multi-piece ground shipments, it is completely normal for items to be delivered on different days and in separate batches. Tires and wheels often scan and travel independently through the carrier's network, so you may see one or more items marked as delivered while the rest are still in transit. If you are still missing items 72 hours after the first delivery, please email us at support@shopwheelxpress.com and we will track down the remaining pieces
Total processing and shipping times can range from 3–10 business days. You will receive an automated email with your tracking number(s) as soon as it goes live.
